Angiodynamics, an oncology medical device manufacturer, wanted to improve efficiency in their service department. Their service requests were neither consistent nor predictable. Sometimes they had backlogs of service requests. Other times the service staff were idle. This cycle of heavy and low workloads led to rising service costs. Read how Alpha Source Group’s depot center allowed Angiondynamics to outsource their domestic equipment servicing which ultimately led to significant cost savings and improved customer satisfaction scores.
Testing and supplies company, Haemonetics, was seeking to tackle a service backlog and also improve their customers’ experience.
A combined backlog of service requests for both installed and current systems threatened to hinder the upcoming launch of their newest line of equipment. In addition, their cost of providing service continued to increase with no improvement in customer satisfaction. Find out how Haemonetics tapped Alpha Source Group’s depot center to address their backlog of service demands which in turn enabled them to focus on their new product launch.
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To understand our full capabilities, be sure to download our brochure. It explains how our affiliate companies of Alpha Source, BC Technical, and Medical Optics allows us to handle a range of service and parts issues from service CT scanners, to battery supplies, and even the repair of rigid and flexible scopes.